Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from chicandcheerful.co.uk.
We are committed to protecting the privacy of our site visitors and customers, we will not disclose any of your personal information to third parties except where it is part of providing a service to you - e.g for the use of delivering goods, carrying out credit/security checks or where we have your express permission to do so.
We will not sell your name, address, e-mail, credit card information or any other personal information to any third party sites without your express permission.
Please read our full Privacy Policy below.
What type of information do we collect?
We receive, collect and store any information you enter on our website. When placing an order with us you agree to provide us with your full name, address, email address and telephone number. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the internet, login, e-mail address, password, compare and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages and page interaction information. We also collection personally identifiable information (including name, email, password, communications) payment details (including credit card information, feedback and personal profile.
How do we collect your information?
We collect information when you conduct a transaction on our website; as part of the process, we collect personal information you give us such as your name, address, email address and telephone number. We will also collect any information submitted via contact forms on our site, this includes name, address, email address, when you subscribe to our newsletter or create an account with us. Your personal information will only be used for the specific reasons stated above.
Why do we collect such personal information?
We collect such non-personal and personal information for the following purposes:
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To provide and operate a service, generally to fulfil orders placed through our site (including processing payment information, arranging shipping and providing you with invoices and/or order/shipping confirmation.
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To communicate with you and to provide ongoing customer support to our users, and to be able to contact our visitors and users with general or personalised service-related notices and promotional messages.
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To create statistical data, which may be used to improve and optimise our site, for example; generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns.
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To comply with any applicable laws and regulations.
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Screen orders for potential risk or fraud; we use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address)
How do we store, use, share and disclose site visitors personal information?
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
How will we communicate with you?
We may contact you to notify you regarding orders placed on our site, regarding your account, to troubleshoot problems with your account, to update you on promotions, updates to our website, resolve a query or dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our business, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text message, postal mail.
How do we use cookies and other tracking tools?
We collect cookies to provide a better experience for our visitors and customers when using our website, by using our website you consent to the use of such cookies.
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
How can I withdraw consent?
You can withdraw your consent at any time. If you do not wish for us to process your data anymore, please contact us at hello@chicandcheerful.co.uk.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@chicandcheerful.co.uk