Delivery & Returns
UK Delivery:
We offer FREE postage on all items sent within the UK.
Items will be sent via Royal Mail standard delivery with high value items sent via Royal Mail Signed For at no extra cost. We aim to dispatch within two working day.
Delivery is estimated within 3-4 working days, please allow addition time during peak periods.
We also offer the option of Next Day Delivery for a flat rate of £5. Orders must be placed before 3pm to ensure same day dispatch.
UK Returns:
We offer 14 day returns on all items sent within the UK (unless otherwise specified, i.e underwear and swimwear is non-returnable)
To request a return please fill in the returns form on this page, once approved we will provide you with all the details you need for the return.
Items must be returned in original condition within 14 days of delivery.
Buyer is responsible for return postage costs.
We cannot be held responsible for returned items until received back so we recommend items are returned via a tracked service.
In the unlikely event you feel the item is not as described or is faulty please get in touch with us via our contact form or by emailing hello@chicandcheerful.co.uk
International Delivery:
We ship worldwide.
We offer two flat shipping rate services:
EU - £12.95 , Rest of the world: - £22.95
We aim to dispatched within two working days via Royal Mail tracked shipping.
Royal Mail aim to delivery to Europe with three to five working days, and five to seven working days for the rest of the World.
PLEASE NOTE: your order may be subject to custom charges/sales tax (this now also applies to items shipped to the EU) this is not included in the price and it is the responsibility of the buyer to make sure you aware of any charges that may be incurred before purchasing.
International Returns:
Unfortunately we cannot accept returns on items sent internationally so please view photos and descriptions carefully before purchasing.
We may only issue a refund if there is an problem with the item, in which case we ask you to get in contact as soon as possible so we can resolve any issues for you. You can contact us via our contact form or by emailing hello@chicandcheerful.co.uk